Definitions

Once the Customer places an Order, either via our website or directly by telephone or email, we have a contract. The Customer will receive our acceptance of the Order via email (confirmation email). Please check the details carefully and hang onto any paperwork (hard copy or digital) for any future reference.

The Order will usually be placed via our website and we will manufacture the design exactly as it has been created – so please be careful with spelling and grammar. Where we see something obvious we will make contact however we are not obliged to do that. Off line Orders will always be proofed – so please check the proof carefully before agreeing it. Please download the templates where possible to ensure you understand the size of the sign / numbers that are being ordered. There may be a slight discrepancy in the colour that you receive against the design you have created – this is due to the different displays and colours that monitors and phones have. We do our best to create an accurate impression of the colours. If for any reason the Company needs to alter an Order we will contact you and pause the Order until contact has been established.

The Customer must ensure the details are correct for the sign / product prior to purchasing, and should double check the confirmation email to make sure they match. The Customer must provide us with a correct email address and preferably a telephone number where we use a courier. The Customer must give a correct delivery address. The Company can’t take responsibility for incorrect addresses. If this happens the Company will have to wait for the product to be returned via Royal Mail or the courier and there will be a charge to resend it. The Customer must install the product exactly as set out in the instructions. Any damage caused due to incorrect installation is the responsibility of the Customer. With LED products in particular please ensure that the instructions are read by whomever is installing it.

The Company can refuse an order at any time without having to provide a reason for it. The Customer can cancel an order within 24 hours of receiving the confirmation email. We are pretty quick to produce goods and especially if it is bespoke work we can’t cancel it once the work has begun.

The website will display current processing times for items. In stock items will be sent within 1-2 working days. If not in stock the website will display the probable lead time to have them available. Bespoke items will display a longer processing time for the Company to create the item. Delivery will depend on the service chosen. Standard Royal Mail is 2-3 days, the courier services are usually 1-2 working days. For areas outside of the UK mainland we will charge the appropriate additional costs for delivery and the Company doesn’t pay for any type of extra duties. Where a signature is required the Company must accept the signature shown by the delivery company as proof of delivery. While we will always do our best to facilitate any very rare disputes, we don’t accept any responsibility. Non Delivery of an item: please wait 7 days from the expected delivery date then contact us and we will liaise with the carrier and if necessary remake / re send the item.

The prices of the goods are shown clearly on the website. Payment methods include card transaction (via third party WorldPay), PayPal or BAC’s where appropriate. The Company doesn’t store (or even see) any card information. For off line orders the prices quoted while designing the proofs is valid for 10 working days only. All items must be paid for prior to work starting.

All products on the website have a one year UK guarantee. Please keep the original documents to produce if you need to contact the Company. It makes it much easier to find the relevant order. It’s the responsibility of the Company to provide goods that match the description of the goods sold on the website or by any email contact and ensure it is fit for purpose. In the event that the item doesn’t conform to this please make contact. It’s the Customers responsibility to ensure any product has been installed correctly to avoid any possible damage. If there is any uncertainty the Customer should make contact prior to installation. Products will be required to be returned to the Company for examination (in some cases we may accept a photograph) The only remedy for any bespoke items is repair / replacement. Non bespoke items may be refunded up to 14 days from receipt of them.

LED illuminated sign products that are not specified as 24 hour a day opperating products will be subject to opperating limits. Such Products would be subject to running at 100% brightness for no more than 12 hours continious use or daily when installed in an internal building or enclosure. Usage of our LED products running at 100% brightness 24 hours a day in an internal setting would reduce the life time of the product and as such void the warranty. LED products can run 24 hours a day in an internal setting when used with a suitable controller that maintains the brightness at or below 50% brightness for a minimum period of 12 hours and with a maximum period of 12 hours at 100% brightness per day. LED illuminated sign products installed in an outside setting running at 100% brightness are suitable for 18 Hours daily operation. Usage of our LED products running at 100% brightness 24 hours a day in an outside setting would void the warranty. LED products can run 24 hours a day in an outside setting when used with a suitable controller that maintains the brightness at or below 60% brightness for a minimum period of 6 hours and with a maximum period of 18 hours at 100% brightness per day. Non conformity to this will void the warranty.