General Questions

Q: Are your signs weather-resistant?

A: Yes, our signs are designed to be durable and weather-resistant, ensuring they look great for years to come.

Q: Can I reorder the same design in the future?

A: Yes, we keep records of your design specifications, making it easy to reorder the same sign in the future.

Q: Do you offer bulk discounts for large orders?

A: Yes, we offer discounts for bulk orders. Please contact us for more details.

Q: How can I contact customer support?

A: You can contact our customer support team via email or through our website’s contact form. We are here to assist you with any questions or concerns.

Q: What materials are available for custom signs?

A: Our signs can be made from a variety of materials, including acrylic, wood, metal, and composites.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, PayPal, and bank transfers.

Q: What types of signs do you offer?

A: We offer a wide range of signs, including house numbers, LED house signs, hotel room numbers, apartment numbers, business numbers, address plaques, and more.

Installation, Care and Maintenance

Q: How are the signs installed?

A: We provide installation instructions with each sign. Additionally, some signs come with mounting hardware included.

Q: How do I maintain and clean my sign?

A: instructions vary depending on the material. Generally, a mild soap solution and a soft cloth can be used to clean most signs. Avoid using harsh chemicals or abrasive materials.

Lost, Damaged and Returning Items

Q: Can I return my custom sign ?

A: All signs are replicated exactly as they are designed and bespoke products cannot be returned or refunded. For some signs we are able to create a new front plate or back plate for you at a cost. Please see our Terms & Conditions page for more information.

Q: Can I return my cut numbers if I change my mind or want to change the size?

A: As the numbers are made to order we do not accept returns as standard, however we will exchange some sizes and in some circumstances we may refund them. However larger numbers over 300mm in height are none refundable.

Q: Do I need to do anything before sending an item back?

A: Yes, you must contact us prior to sending any item back and you must have been issued an RMA number. Any item returned without contact will be rejected as it will be unidentified. Please see our Terms & Conditions page for more information.

Q: I haven't received my order

A: Your order can take up to 9 working days to arrive with you (UK) 12 working days for ROW. If it hasn't arrived in that time please contact us. If it is lost in the post we need to allow 5 working days for it to turn up before we will remake the order. We do not offer a refund if the item is lost but will replace the item for you. It is important that you check your details are up to date and correct as we cannot be held responsible for items sent to an incorrect address.

Q: My order has been damaged in transit

A: While we take every precaution to ensure items are well protected damage can still happen in transit. We will replace or repair any item that is damaged. We may need photographic evidence or require the product to be sent back but we will make sure you have the order that you have paid for.

Using our Online Designer Tools

Q: My design code is locked and I can't buy my sign

A: Make a note of your design code. Go to the designer page for your product and click on the [Restore a Design] button. Enter your design code then add a the letter C to the end of it, so design code A1155383 becomes A1155383C then click [Restore Design]. This will create a copy of your locked design that is unlocked and you can make and save changes and or purchase the design.

Q: Will I receive exactly what I see on screen?

A: We replicate your sign exactly how you design it. There may be variants in colour due to different screen brightness or resolution but it should not be a big difference. You can use the grid guide as a reference to position your text as our system uses the same grid to replicate it.

We have created an extensive list of FAQ's